Demonstrate professional communication in the content and presentation of your submission.
Competency 405.1.4: Foundations of Technical Communication
The graduate integrates basic elements of the writing process into technical communication artifacts.
Competency 405.1.5 Communication Style
The graduate makes strategic and appropriate communication decisions based on the audience.
Competency 405.1.6 Applications of Technical Writing
The graduate creates various technically written artifacts using appropriate technical communication
Task 1: Implementation of Technology Solution
As a professional, it is important to communicate effectively with a variety of audiences throughout your
daily activities. With any kind of communication, you need to understand your intended audience and its
needs. Often the same information will need to be delivered to different audiences.
In this task, you will demonstrate your ability to communicate technical information in a professional manner
to a variety of audiences.
Your company is considering the implementation of a technology solution to address a business problem. As
a member of the IT team for a manufacturing company, you were asked to select a product to address the
identified needs, informing the stakeholders about its fit to the identified needs, and providing
implementation details. Several past process changes have been unsuccessful at implementation and user
acceptance. You will create two artifacts that communicate product information tailored to meet the needs
of each of the following stakeholder groups:
• Audience 1: executive leadership of the organization, such as the CIO, CFO, etc.
• Audience 2: cross-functional team, including members from IT who will be implementing the product
Your submission must be your original work. No more than a combined total of 30% of a submission and no
more than a 10% match to any one individual source can be directly quoted or closely paraphrased from
sources, even if cited correctly. An originality report is provided when you submit your task that can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that
will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric
aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
A. Create an email or memorandum providing product information and benefits of implementation, including
how it solves a business problem, for executive leadership of the organization, such as the CIO, CFO, etc.
B. Create a fact sheet communicating essential product and implementation information, including how it
solves a business problem, for the cross-functional team, including members from IT who will be
implementing the product. Include each of the following points in the fact sheet:
• description of product
• rationale for implementation
• summary of implementation phases
• graphic aids that supplement product information or implementation plans
C. Describe the writing process used to develop the artifact for each audience.
D. Explain how analysis of the following audience attributes informed the purpose for each artifact:
• subject knowledge
• position in the organization
• personal attitudes
• reading style
• types of readers (primary, secondary, international)
E. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or
F. Demonstrate professional communication in the content and presentation of your submission.