Discuss the tools needed to operate within the new environment as indicated by the author.
Read the article, and answer the following questions:
In your own words, summarize the article. ( 150 – 200 words )
To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words)